Everyone their was extremely helpful and truly wanted to help the customer. Will definitely be back for future purchases
We always come away from there happy
Great local family owned business! We've purchased several different furniture pieces here & love the selection & customer service. We couldn't have hoped for a better experience every time!
The best furniture store In Portland area , their customers stay loyal!
very friendly staff and competitive prices
We had a couch in mind that we wanted, Jim was amazing, not pushy at all, and helped us find exactly what we had in mind! We were able to custom order the color and different patterns of pillows and were told 4-6 weeks before it would be ready for delivery. It was ready right on the dot at 4 Weeks, and the delivery guys were also great! Respectful, didn’t ding anything and were fast and efficient. We’ll be back when we need our next piece of furniture! Thanks Jim!
We love this place and are repeat customers. Never sales pressure, it's always about finding us what fits our needs, not what they have in stock.
Thanks! We hope to see you again soon!
Very helpful and friendly! And no pressure!
Thanks for sharing your experience!
This place was awesome! The customer service was outstanding and even had everything delivered perfectly!
We appreciate your business!
Thank you Scott Johnson!
Very friendly staff
James was amazing.. I knew what I wanted and they had it on stock, I was pretty surprised when they said they could deliver the same day. I went back couple of days later for more pieces that I had to have. Furniture is of great quality, delivery guys were friendly and professional..
Good selection, good prices, great people. Mark is awesome!
Kyra is great!!! I highly recommend visiting Banner Furniture and mattress!
Banner Furniture has been our place to purchase furniture for our home for over 30 years now. The prices have always been the lowest in town and the customer service is the greatest. Recently we were part of the most gracious, understanding, and heartwarming customer service experience. I'm a disabled person and have a hard time getting around. My lift chair needed to be replaced so off to Banner I went to look for a replacement. They had a nice variety to choose from, but the chair I really wanted was on order and would be several weeks before it came in. I could not wait that long so I picked out a chair I felt would work and they delivered it that same day. I enjoyed the new chair for a day but came to the realization that it was not the chair for me. I called Banner the day after purchasing the chair and told them the bad news. They were completely happy to work with me and got me into another chair. They didn't give me any hassle what so ever. They allowed me to pick out another chair and even delivered it that same day. I wasn't even charged a restock fee. I went along for a few days trying to get used to my new chair. Things just got worse instead of better. The chair was making me hurt worse then I normally do. I called Banner Furniture again to inquire about when those other chairs would be in. I never expected them to do what they did. They said we don't want you to have to deal with a chair that hurts you so when the chair comes in we will deliver that chair to you and take the one hurting you back. Again no restocking fee. Just pay the difference between the chairs. Talk about AMAZING customer service. Banner Furniture Is top of the list for me. Great selection, low prices, great customer service and quality work. Thank Banner Furniture for being so understanding. You have heart.
Mark and Jim are terrific! Good value/prices. Honest and ethical company. If they don't have what you need they will get it for you or directly you to where you might find it.
I recently purchased a new bedroom set from Banner Furniture. After a missing part and a delay in the bed setup, everything is in place and looking wonderful. There was a small snafu on the actual bed design, I was told it was a platform bed and once it had been setup in my home, I found out it was not. I then proceeded to call the store and complain on how I asked if the bed was a Platform bed (I didnt have a boxspring) and was told it was, and have now found out it was not. I was put through to Jim. Now Jim he handled my issue with professionalism and tact, and made sure I was taken care of. This is proof to me this store cares about their customers and I will be returning when more furniture is need for my household. Thanks Banner!!!!
Great experience.Low prices, great customer service and no pressure sales!
This is a great family run business, that is super clean, with a huge selection of sofas, mattresses, patio furniture. Shoot they have everything! Most importantly they are great people to work with!!!
Well priced quality furniture from local builders and other various outlets
We recently purchased an entire living room set, including a couch and a recliner- everything is top quality and locally made, the delivery was on-time, customer service of the drivers and the store team... all exceeded our expectations. I highly recommend stopping by!
Quality furniture and much made locally in Oregon. Great people! We purchased our 2nd living room after 13 years with old one....It is still in great shape but we passed it along to our son for his new house.
Some of the best prices in town!
I have bought a few beds here. Every buy I've experienced great customer service and down to earth family feel from the employees. When I became a single mother and had no bed to sleep on they delivered my bed for free. This business really cares about their customers!
Just purchased a recliner. There was a small issue with the chair. They showed me what was wrong before I took it home. They didn't have to do that but it was appreciated that Banner Furniture wasn't trying to pull a fast one on us. They offered to repair it correctly and deliver it for free. Nice customer service. Chair was repaired and delivered as promised. Great customer service with delivery guys too. We wrote a check to the delivery guys. There was an error on the check and Banner Furniture came to the house to have us fix it. Again, nice customer service!!! Thank you and we will be back
Friendly but not pushy and don't hover over you, so you can browse. We've bought a trundle bed, which I love! Table set, 3 panel screen, and a recliner from them. Love this place and they deliver and take away old pieces. Highly recommend them.
We first walked in to this furniture store to look around ended up walking out with a beautiful couch!!! They delivered the couch for free to our third...
A good place with exceptional service. I would recommend.
We bought a custom made loveseat from Banner and are very happy with it, so when we needed a mattress we returned. They delivered the mattress yesterday and I slept 12 hours...unheard of for someone with physical issues...we are very pleased with our purchases.
Been going here for 20+. Look around all you want but you'll end up at banner furniture. They have to be the hardest working family and company I've ever purchased from. Awesome deals and the BEST customer service around. You will not be disappointed.
Walked in knowing what we wanted and found the staff to be really nice. The prices were just right. The furniture from banner seems to last longer. I have purchased from sears and city liquidaters and there's falls apart within the first couple years. To top off my great experience my new dresser came with free delivery.